Privacy Policy

Welcome to MeChef (“MeChef”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MeChef website, mobile applications, and related services (collectively, the “Services”).

By using MeChef, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account, place an order, contact us, or apply to become a chef, we may collect:

• Name
• Email address
• Phone number
• Delivery address
• Billing address
• Profile photo (optional)
• Date of birth (where required)
• Government-issued identification (for chef verification only)

Payment Information

Payments are securely processed by third-party payment providers. MeChef does not store your complete credit or debit card information.

Order Information

We collect information related to your orders, including:

• Meals ordered
• Delivery instructions
• Order history
• Favorite chefs
• Reviews and ratings

Device Information

When you use our Services, we may automatically collect:

• IP address
• Device type
• Operating system
• Browser information
• App version
• Crash reports
• Usage analytics

Location Information

With your permission, we may collect your location to:

• Show nearby chefs
• Improve delivery accuracy
• Estimate delivery times

You may disable location permissions at any time through your device settings.

2. How We Use Your Information

We use your information to:

• Provide our Services
• Process orders
• Deliver meals
• Verify chef accounts
• Process payments
• Communicate with you
• Provide customer support
• Improve our platform
• Detect fraud
• Maintain security
• Personalize recommendations
• Send service updates
• Comply with legal obligations

With your consent, we may also send promotional emails, offers, and newsletters.

3. Sharing Your Information

Home Chefs

Information necessary to prepare your order, including:

• First name
• Delivery information
• Order details
• Special instructions

Delivery Partners

Information required to complete deliveries, including:

• Delivery address
• Recipient name
• Phone number
• Delivery instructions

Payment Providers

Payment information is securely processed by trusted payment processors.

Service Providers

We may use third-party providers for:

• Cloud hosting
• Analytics
• Customer support
• Email communications
• SMS notifications
• Push notifications

These providers are only given the information necessary to perform their services.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve website performance
• Analyze traffic
• Measure marketing effectiveness

You may disable cookies in your browser, although some features may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services
• Maintain legal records
• Resolve disputes
• Enforce agreements
• Comply with applicable laws

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account
• Withdraw consent
• Restrict certain processing
• Request a copy of your data
• Object to marketing communications

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

MeChef is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

9. Third-Party Services

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

10. International Data Transfers

Your information may be processed and stored in countries other than your own.

Where required, we implement appropriate safeguards for international data transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised Effective Date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our Support page or by using the contact form available on mechef.ca.