Delete Your MeChef Account
This page explains how to request deletion of your MeChef account and personal data, what we delete, and what we retain. It applies to the MeChef customer application.
How to Request Deletion
You can request account deletion using either of the following methods.
- 📱 Request Through the MeChef App Open Account → Edit Profile → Request Account Deletion. Select a reason for leaving and confirm your request. You may continue using MeChef or cancel your request until it has been processed.
- ✉️ Request by Email If you no longer have access to the app, email privacy@mechef.ca using the email address associated with your account (or include the phone number you use to sign in) with the subject: “Delete My Account” We may contact you to verify your identity before processing the request.
What Is Deleted
When your deletion request is completed, we permanently remove your personal profile and account information, including:
- Your name, email address, phone number, and date of birth.
- Saved delivery addresses and location data.
- Saved payment methods (card details are securely stored by Stripe, never on MeChef servers).
- Favourite chefs, shopping cart contents, dietary preferences, and notification settings.
- Reviews and other content you have submitted.
- Push notification tokens associated with your devices.
What We Retain
To comply with Canadian tax, accounting, fraud prevention, and legal requirements, we retain a limited amount of information, including order and transaction records.
Order records are retained for the period required under Canadian tax legislation (up to 6 years). After this period, they are securely deleted or anonymized.
Payment card information is securely stored by Stripe, our PCI-compliant payment processor, under Stripe’s own retention policies. MeChef never stores your complete credit card number.